Last updated September 3, 2019
If a customer is not 100% satisfied with any physical product from OYO Fitness, the product can be returned for a refund of the full price you paid including shipping and handling for a period of 30 days. The guarantee period starts from the date of delivery. This policy does not apply to digital downloads or online training products. Sales of digital downloads and online training products are final.
Returns must be marked with a valid return authorization number (see FAQ “How do I return a shipment?”) and postmarked within the specified guarantee period to be eligible for refund.
Return postage fees are the sole responsibility of the sender. OYO Fitness strongly recommends retaining proof of return on the small chance a package does not reach the warehouse as expected. If a package is lost in transit, a refund will only be authorized if the return shipment can be verified by means of a carrier receipt and/or tracking number showing a valid OYO Fitness return address as the destination.
OYO Fitness is not responsible for packages that are refused at delivery, returned to sender, or sent without a return authorization number. Using any of these methods to return a shipment may delay or prevent the processing of a refund.