Read through the following FAQ before contacting customer service with your inquiries.
Most questions about our products, policies, shipping and payment are answered here.
If you can’t find the information you are looking for here, we’ll be happy to answer your questions.
- WATCH THIS YOUTUBE VIDEO: https://youtu.be/P3o9uMQc1P8
- FOLLOW INSTRUCTIONS ON BOX FLAP.
- CYCLE NOVA 3 to 5 TIMES QUICKLY AND IMMEDIATELY TWIST TO RIGHT AND PULL AWAY HARD.
- ONCE REMOVED YOU CAN APPLY A SMALL AMOUNT OF LUBRICANT TO THE METAL PARTS.
Find your product below and click the link for detailed setup instructions and troubleshooting:
GENERAL PRODUCT QUESTIONS
The OYO Personal Gym is a lightweight and portable total body gym that provides resistance on both sides of muscle groups during each DoubleFlex movement.
The OYO Personal Gym uses patented SpiraFlex technology that provides the same benefits of lifting weights without the weight or momentum. SpiraFlex was originally developed for NASA as the Resistance Exercise Device on the International Space Station. SpiraFlex also powers the Bowflex® Revolution® home gym.
For step-by-step guides to setting up and using your OYO Personal Gym, click on one of the products at the top of this page. Visit our Workout Video Library to see exactly how to workout with the OYO Personal Gym.
The OYO Personal Gym replaces free-weights and bands with a lightweight total body portable gym, that provides resistance to both sides of muscle groups with each movement, and feels like free-weights or a cable machine at the health club. You can get a workout in anytime, anywhere — at home, in the office or on the go.
ORDERS, SHIPPING, AND RETURNS
The OYO Personal Gym can be purchased by international customers via Amazon. If you are outside the United States or Canada, this would be the best way to order your OYO Personal Gym.
Orders placed on OYOFitness.com usually ship within 2 business days of payment confirmation. Delivery time can take 5 – 7 business days from date of shipment depending on address.
Returns must be marked with a valid return authorization number (see FAQ “How do I return a shipment?”) and postmarked within the specified guarantee period to be eligible for refund.
Return postage fees are the sole responsibility of the sender. OYO Fitness strongly recommends retaining proof of return on the small chance a package does not reach the warehouse as expected. If a package is lost in transit, a refund will only be authorized if the return shipment can be verified by means of a carrier receipt and/or tracking number showing a valid OYO Fitness return address as the destination.
OYO Fitness is not responsible for packages that are refused at delivery, returned to sender, or sent without a return authorization number. Using any of these methods to return a shipment may delay or prevent the processing of a refund.
Review the Return Policy (see FAQ “What is OYO Fitness’ Return Policy?”) to determine if the return is eligible for refund.
Contact OYO Fitness Customer Service via our Customer Contact Form to get a return authorization (RA) number.
Prepare the shipment: Download and fill out any required forms from our Warranties page and include form in package. Write the return authorization number on the outside of the package in several locations.
Mail the package and keep proof of the shipment (e.g. carrier receipt or tracking number) and send it to the address on the packing list you received with your shipment or the address provided by the customer service representative when obtaining your RA number.
Once a return is received at the warehouse, refunds are usually processed by OYO Fitness within 1-2 weeks. The financial institution receiving the refund may take additional time to process and return the funds.
Billing & Shipping
We understand that some people prefer phone support. Sometimes you just want to talk to a real person. However, you can rest assured we’re actual human beings who love answering your questions and helping you with any issues or concerns you may have.
If there’s an error with your shipping address, connect with our Customer Service Team and we’ll help find a solution.
Refunds can’t be applied to an alternate payment method and will be returned to the card used for the original transaction.
If 3+ business days have passed since your refund was initiated, we will be happy to review your refund to confirm it was successful. However, unsuccessful refunds are rare, and you can typically expect the following behavior:
Refunds issued to a closed bank account: If your bank account is closed, the funds may be held up awaiting payment at the bank level. Contact your bank by calling the phone number on the back of your card for next steps.
Refund is issued to an invalid/expired credit card: If you have the same card issuer and bank account, funds will be successfully credited to that account. If you don’t see a refund in your account balance within 3 business days, please contact your bank.