FREQUENTLY ASKED QUESTIONS

The DoubleFlex is a lightweight and portable total body gym that provides resistance on both sides of muscle groups during each DoubleFlex movement.

The DoubleFlex  uses patented SpiraFlex technology that provides the same benefits of lifting weights without the weight or momentum. SpiraFlex was originally developed for NASA as the Resistance Exercise Device on the International Space Station. SpiraFlex also powers the Bowflex® Revolution® home gym.

The DoubleFlex can be pulled and pushed while being held with the hands, or while attached to the ankles via the leg strap. The door strap attachment expands the number of total body exercises.

Up to 3 FlexPacks rated at 5 lbs. each can can be attached to the DoubleFlex to create up to 15 lbs of resistance.

Resistance bands provide progressive resistance (like a rubber band) in only one direction.  Free weights are heavy, cumbersome and create momentum that can stress and injure joints.

The DoubleFlex replaces free-weights and bands with a lightweight total body portable gym, that provides resistance to both sides of muscle groups with each movement, and feels like free-weights or a cable machine at the health club.  You can get a workout in anytime, anywhere — at home, the office or on the go.

At the beginning of any fitness program your muscles may feel sore for the first few days.  This is normal and as the weeks progress you will start to see the sculpting effects of building lean muscle while burning calories.  Lean muscle also burns calaories even when you are resting.  If you wish to lose more weight, following Nick’s nutrition program will help you reach your goal.

 

 

Clean with damp cloth only. Harsh chemicals and detergents may discolor or damage the device.

When extending the DoubleFlex, tilt the handgrips so the inner tips point slightly upward and then pull. Watch our “How to Setup and Super 7 Exercises” video on our workouts page to learn how to correctly use your DoubleFlex.

The DoubleFlex is designed to be used by individuals over 14 years of age. The moving parts and other features of the device may be dangerous to young children. Do not allow children to handle or utilize the device. The DoubleFlex contains small parts that may be a choking hazard.

The DoubleFlex workout videos are included on the DVD that comes with your DoubleFlex. You can also watch the latest Workouts on this website and on the OYO Fitness Youtube channel.

To snap on a FlexPack make sure the arms are fully extended with cables taut, the FlexPack is centered,  the arrows are lined up, and push hard while rotating to right just a little bit.

To remove a FlexPack make sure the arms are fully extended with cables taut, get a good hold on the FlexPack and twist right a little bit while pulling out hard.

You can also watch the “How to Use and Super 7 Exercises” on the Workout page on this website, or view in the Product Guide that comes with the DoubleFlex.

To remove a FlexPack make sure the arms are fully extended with cables taut, get a good hold on the FlexPack and twist right a little bit while pulling out hard.

You can also watch the “How to Use and Super 7 Exercises” on the Workout page on this website, or view in the Product Guide that comes with the DoubleFlex.

All products on oyofitness.com ship only to the United States and Canada. Free shipping for all U.S. orders and flat rate shipping to Canada at $10 for up to 2 items and $20 for up to 10 items per order. For Canadian orders of more than 10 items, please contact us for special shipping pricing prior to placing your order.

The DoubleFlex Black and DoubleFlex Black Pro, available for preorder on IndieGoGo, ships to all countries with a flat rate international shipping cost.

 

Orders ship within 48 hours of payment confirmation. Delivery time takes between 1-2 weeks from date of shipment.

If you placed your order on this website and want to check the status or track your order, please click here: Order Status

All OYO Fitness products include a money back guarantee. If a customer is not 100% satisfied with their results, product(s) can be returned for a refund of the full price you paid including shipping and handling for a period of 60 days. The guarantee period starts from the date of delivery.

Returns must be marked with a valid return authorization number (see FAQ “How do I return a shipment?”) and postmarked within the specified guarantee period to be eligible for refund.

Return postage fees are the sole responsibility of the sender. OYO Fitness strongly recommends retaining proof of return for the small chance a package does not reach the warehouse as expected. If a package is lost in transit, a refund will only be authorized if the return shipment can be verified by means of a carrier receipt and/or tracking number showing a valid OYO Fitness return address as the destination.

OYO Fitness is not responsible for packages that are refused at delivery, returned to sender, or sent without a return authorization number. Using any of these methods to return a shipment may delay or prevent the processing of a refund.

See step-by-step directions below to return a shipment for a refund.

STEP ONE

Review the Return Policy (see FAQ “What is OYO Fitness’ Return Policy?”) to determine if the return is eligible for refund.

STEP TWO

Contact OYO Fitness Customer Service via our Customer Contact Form or by dialing 888-696-6503 during normal business hours to get a return authorization (RA) number.

STEP THREE

Prepare the shipment: Write the return authorization number on the outside of the package in several locations.

STEP FOUR

Mail the package and keep proof of the shipment (e.g. carrier receipt or tracking number) and send it to the address on the packing list you received with your shipment or the address provided by the customer service representative when obtaining your RA number.

Once a return is received at the warehouse, refunds are usually processed by OYO Fitness within 1-2 weeks. The financial institution receiving the refund may take additional time to process and return the funds.