Read through the following FAQ before contacting customer service with your inquiries.
Most questions about our products, policies, shipping and payment are answered here. If you can’t find the information you are looking for here, we’ll be happy to answer your questions.
The OYO Personal Gym uses patented SpiraFlex technology that provides the same benefits of lifting weights without the weight or momentum. SpiraFlex was originally developed for NASA as the Resistance Exercise Device on the International Space Station. SpiraFlex also powers the Bowflex® Revolution® home gym.
The original DoubleFlex has one flexpack permanently attached. The maximum resistance on the original DoubleFlex is 15lbs and the cable extension is shorter. The original DoubleFlex is ideal for those who are new to strength training as well as physical therapy use.
For a step-by-step guide to setting up and using your OYO Personal Gym, visit our Workout Video Library.
The OYO Personal Gym replaces free-weights and bands with a lightweight total body portable gym, that provides resistance to both sides of muscle groups with each movement, and feels like free-weights or a cable machine at the health club. You can get a workout in anytime, anywhere — at home, in the office or on the go.
- The 10lb FlexPack has to be attached first to the OYO Personal Gym unit. The 5lb won’t fit.
- Make sure the OYO Personal Gym is fully open & the cables taut. Nick demonstrates some tips on how to do this easily.
- Make sure the FlexPack is being pushed in flush. All the FlexPack teeth should enter at the same time.
- Press the FlexPack in with the heal of your hand at the center. It helps with alignment and makes sure you’re putting in the right amount of pressure.
Also, one other thing to note: if you look at the FlexPack or OYO Personal Gym unit, you’ll notice that one of the teeth / grooves is flat & different than the others. This is by design and makes sure the FlexPack is entering at the right position.
You can also watch the “Setup + Super 7 Exercises” in our Workout Video Library, or read the instructions in the Product Guide that comes with the OYO Personal Gym.
SHIPPING AND RETURNS
The OYO Personal Gym and OYO Personal Gym Pro, available for preorder on IndieGoGo, ship to all countries with a flat rate international shipping cost.
Returns must be marked with a valid return authorization number (see FAQ “How do I return a shipment?”) and postmarked within the specified guarantee period to be eligible for refund.
Return postage fees are the sole responsibility of the sender. OYO Fitness strongly recommends retaining proof of return on the small chance a package does not reach the warehouse as expected. If a package is lost in transit, a refund will only be authorized if the return shipment can be verified by means of a carrier receipt and/or tracking number showing a valid OYO Fitness return address as the destination.
OYO Fitness is not responsible for packages that are refused at delivery, returned to sender, or sent without a return authorization number. Using any of these methods to return a shipment may delay or prevent the processing of a refund.
Review the Return Policy (see FAQ “What is OYO Fitness’ Return Policy?”) to determine if the return is eligible for refund.
Prepare the shipment: Write the return authorization number on the outside of the package in several locations.
Mail the package and keep proof of the shipment (e.g. carrier receipt or tracking number) and send it to the address on the packing list you received with your shipment or the address provided by the customer service representative when obtaining your RA number.
Once a return is received at the warehouse, refunds are usually processed by OYO Fitness within 1-2 weeks. The financial institution receiving the refund may take additional time to process and return the funds.